Refund Policy

Payments for Honest Record are collected by Paddle.com as merchant of record on behalf of Ermaz LLC.

Free trial first

Every organisation starts with a free trial, with no payment method required, so you can confirm the Service works for your statements and receipts before paying.

First payment

If the Service does not work for you, request a full refund of your first monthly payment within 14 days of that payment, provided no more than two reports were generated in that period. Email support@honestrecord.com from the email address of the organisation owner with the organisation name.

Renewals

Monthly renewals are not refunded once the period has started, except where required by law. To avoid a renewal, cancel before the renewal date from Team & billing; access continues to the end of the paid period.

Service failure

If an outage on our side prevented you from generating reports for a substantial part of a billing period, tell us and we will refund or credit that period.

How refunds are paid

Refunds are issued by Paddle to the original payment method, normally within 5 to 10 business days. Paddle may also be contacted directly at paddle.net for billing questions.

Last updated 23 August 2026.